SHIPPING

Is there no extra freight for my order?

Yes, all of our items are free shipping for available countries.

I can not find my country in the list?

As international freight and delivery time hugely differ, please send your request at support@gramcanvas.com .We will quote you and indicate expect time in delivery.

When will my order be sent out?

2-4 working days after your order is confirmed. You will get a tracking no. for international courier.

I did not get a Tracking No.?

Please check your email firstly as sometimes, maybe we send an email to check address/contact info/other issue. If no any message from us, please contact us at support@gramcanvas.com immediately

When/Where i can track my order?

Tracking No. will be able to track about 2-3 days later as local transfer delivery. Please be patient.

Click https://www.17track.net/en , put in your tracking now and Click Track Button

If no any update in a longer time, please contact us at support@gramcanvas.com immediately.

How long will it take on the way?

As International Delivery and multiple processes in export and import, it will take about 15-45 days on whole delivery.

80% deliveries are finished within 20 days

95% deliveries are finished within 30 days.

But sometimes, Delay happens mand Kindly please be patient. Weather, Secure Inspection, festival or other situation will lead some delay. So please be patient and your understanding is really appreciated.

Why my order is held by Custom for long time?

It happens occasionally when the parcel arrive your country.But do not worry. Just some receiver's info. are required by Custom Inspection for their daily checking. You could contact local agent or Custom for more details. 

For more shipping issue, please contact at support@gramcanvas.com

Any message/request/help from you is our top goal to reach